Now employs over 220 FTE with a capability to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely regarded as a leader when it comes to innovation and the use of new technologies has established itself as a market leader while maintaining its freedom from bigger less nimble competitors. Considering that the businesses launching back into 2008 and its staff have won a number of high profile business awards includingthe best utilization of technologies for itself service client portal WeWantToSayYes.co.uk and in 2016 because of its own voice recognition dialler platform, as well as being known for innovative use of technologies is thus far the sole DCA to have won both very best consumer and finest commercial DCA.
Broad sector appeal, functions with a variety of customers from lots of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly throughout these businesses due to our advanced on boarding processes which are made to facilitate a detailed comprehension of our clients business prior to beginning work with them.
When you operate with nothing is taken for granted, we have the time to get to understand you and your clients, the approach we invent for you is particular to your company requirements and evolves together with our venture.
Customer focussed, has always worked with the belief that regardless of the current situation a customer finds themselves dealing with, that they can be and will always stay a valued client of their customers, this ethos ensures that works with its clients across a variety of debt types and era. As well as working with clients on late arrears and aged debt accounts also works with a number of customers at very early phase arrears, frequently in a white label capacity carrying and representing the name of a number of the UK's biggest names.
Investing in our people, we're a professional services company focusing on a very higher set of standards that are regulated by the Financial Conduct Authority, also as member of the highly recognized Credit Services Association we are committed to ensuring Click Here that all our people work into the very highest of standards. Development and training play a key part in the working lives of employees at all levels, Training does not finish once induction is completed but is present during the working atmosphere.
Quality assurance plays an integral role in all that we do ; QA rolls all parts of our business enterprise and is covered AG - Debt Collection & Debt Collection Scams with our line of defence and backed up through our own internal audit group and separate compliance capabilities.
Groups senior management team is made up of some of the very experienced and well regarded professionals in the industry, with over a 150 years combined experience in the world of financials.